Refund policy

Returning a trip package: Change of heart? Contact us via email within 15 days from purchase and we'll walk you through it. Your package needs to come back unopened and just as you received it, and you'll cover the cost of shipping it back to us. 

A few things we can't take back: 

• Gift cards 
• Anything that's been opened 

Once it arrives, we'll take a look and follow up by email to let you know if your refund's approved. If it is, we'll send it back to the card you paid with, and it usually takes 5 to 10 business days to land, depending on your bank. 

Postmark Trips is entirely online, so this process applies to every order, including local pickups. 

Exchanges 

We currently don't offer exchanges. If you'd like a different edition, please start a return within 15 days of your purchase, then place a new order for the one you'd like instead.